Return Policy

Returns Policy – Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, as described, and match any sample.

If goods are faulty, damaged on arrival, or not as described, contact us within a reasonable time (ideally within 14–30 days of delivery).

You are entitled to a repair, replacement, price reduction, or full refund (including reasonable return postage costs).

Return the goods to [insert returns address] with proof of purchase.
We will examine the goods and notify you of your remedy promptly.
Refunds for faulty goods will be processed within 14 days of confirming the fault.